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Frequently Asked Questions

1.  What is the current status of the case?

Answer:

On May 5, 2014, the Court entered an Order approving a distribution of the remaining Settlement funds to certain identifiable Settlement Class Members. Specifically, the Order directs that this distribution be made (1) to those identifiable Settlement Class Members for whom the Settlement Administrator has a current valid mailing address; and (2) who participated in the initial distribution from the Settlement by either receiving an account credit or cashing the mailed check they received from the Settlement; and (3) whose additional distribution, based upon the provisions in the Order and the formula in the Settlement Agreement, is at least $5.00.
 
The Settlement Administrator mailed the additional distribution checks on November 19, 2014, to the Settlement Class Members meeting the above requirements.
 
Please note: These checks have an issue date of November 19, 2014, and will become void after 60 days, on January 20, 2015. After January 20, 2015, these checks cannot be deposited or cashed. If you receive a November 2014 check from this Settlement, please cash or deposit it immediately.
 
If you need to request a check reissue for any reason, your request must be received by December 9, 2014. You may write to the Settlement Administrator to request a reissue. Please send a letter requesting a reissuance of your check, along with the voided check addressed to: Chase Overdraft Settlement Administrator, P.O. Box 8041, Faribault, MN 55021-9441.
 
Any check reissue requests received by the Settlement Administrator after December 9, 2014 will not be honored.

2.  I have not received an additional  Settlement check yet.  What is the status of my payment?

Answer:

The mailing of the additional checks was completed on November 19, 2014. Only those Settlement Class Members who meet the criteria established by the Court’s Order of May 5, 2014, are eligible to receive an additional check from the Settlement. Those criteria are explained in the question: “What is the current status of the case?”.

If you are eligible for an additional check, and you have not received a mailed check by December 3, you may call 1-877-552-1296 to speak to a customer service representative about the status of your check.

Check reissue requests must be received by December 9, 2014, otherwise, the reissue request will not be honored, regardless of the reason for the reissue request.
 

3.  Can Settlement Class Members request an account credit instead of a check?

Answer:

No. The Court has specified that the additional distribution will be only by mailed check.

4.  How will I know if I receive am entitled to receive a supplemental check?

Answer:

On May 5, 2014, the Court entered an Order approving a distribution of the remaining Settlement funds to certain identifiable Settlement Class Members. Specifically, the Order directs that this distribution be made (1) to those identifiable Settlement Class Members for whom the Settlement Administrator has a current valid mailing address; and (2) who participated in the initial distribution from the Settlement by either receiving an account credit or cashing the mailed check they received from the Settlement; and (3) whose additional distribution, based upon the provisions in the Order and the formula in the Settlement Agreement, is at least $5.00.

5.  What is the timeframe to request a reissued check?

Answer:

For checks with a November 19, 2014 issue date:
If you need to request a check reissue for any reason, your request must be received by December 9, 2014. You may write to the Settlement Administrator to request a reissue. Please send a letter requesting a reissuance of your check, along with the voided check addressed to: Chase Overdraft Settlement Administrator, P.O. Box 8041, Faribault, MN 55021-9441.

Any check reissue requests received by the Settlement Administrator after December 9, 2014 will not be honored.

For all other checks with an issue date prior to November 19, 2014: The timeframe to request a reissue for any reason has now passed.

6.  My name changed, because I got married/divorced. Can I still use the check?

Answer:

Yes. Please go to your financial institution in which you are a current account holder first as they may cash the check if documentation regarding the status of your name change is presented. If your bank will not cash the check, by no later than December 5, 2014, please void the check and return it to the Settlement Administrator, along with a letter of instruction and proof of your name change (e.g., a copy of your marriage certificate or divorce decree). Please send the voided check, written reissue request and supporting documentation to the Settlement Administrator at Chase Overdraft Settlement Administrator, P.O. Box 8041, Faribault, MN 55021-9441.

Check reissue requests must be received by December 9, 2014, otherwise, the reissue request will not be honored, regardless of the reason for the reissue request.
 

7.  I recently moved and believe the payment was mailed to my old address. Can you update my address and re-mail my check?

Answer:

Yes. Please send a letter requesting a reissuance of your check which includes your former and current mailing addresses to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

Check reissue requests must be received by December 9, 2014, otherwise, the reissue request will not be honored, regardless of the reason for the reissue request.

The Settlement Administrator is no longer accepting check reissue requests for checks with an issue date prior to November 19, 2014.
 

8.  The person listed on the check is deceased. What do I do?

Answer:

Please go to your financial institution in which you are a current account holder first as they may cash the check if documentation regarding the status of the account holder and your status as the beneficiary/executor is presented.

If your bank will not cash the check, by no later than December 5, 2014, please void it and return it to the Settlement Administrator, along with a letter of instruction and proof of beneficiary/executor. This would include a copy of the death certificate. If you are listed as the surviving spouse on the Death Certificate, this is all the evidence the Settlement Administrator will need to reissue the check to you.

If you are NOT listed on the death certificate, we need a copy of court documents that list you as the estate executor or equivalent.Please send the voided check, written reissue request and any supporting documentation to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

Check reissue requests must be received by December 9, 2014, otherwise, the reissue request will not be honored, regardless of the reason for the reissue request.

The Settlement Administrator is no longer accepting check reissue requests for checks with an issue date prior to November 19, 2014.
 

9.  The claimant is now under guardianship/has given me power of attorney.  What do I do?

Answer:

Please go to your financial institution in which you are a current account holder first as they may cash the check if documentation regarding the status of the claimant and your status as the guardian/power of attorney is presented.

If your bank will not cash the check, by no later than December 5, 2014, please void it and return it to the Settlement Administrator, along with a letter of instruction and proof of guardianship/power of attorney.
Please send the voided check, written reissue request and any supporting documentation to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

Check reissue requests must be received by December 9, 2014, otherwise, the reissue request will not be honored, regardless of the reason for the reissue request.

The Settlement Administrator is no longer accepting check reissue requests for checks with an issue date prior to November 19, 2014.

Disclaimer

Please do not contact either Chase or the Court with questions about this Settlement. Any and all callers will be directed to this website. If you have questions, please refer to the FAQs and the other information posted here or contact the Settlement Administrator by emailing info@chaseoverdraftsettlement.com, calling 1-877-552-1296, or writing to Chase Overdraft Settlement, P.O. Box  8041 Faribault, MN 55021-9441.

This site is not operated by Chase. This class action Settlement is supervised by the Court and is administered by an administration firm that handles all aspects of claims processing. Chase is not authorized to respond to questions from members of the Settlement Class regarding the Settlement.

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