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Frequently Asked Questions

1.  What is the current status of the case?

Answer:

Distribution of awards via an account credit or award check is now complete.  Account credits were made and award checks were mailed on or before May 17, 2013.  Award checks were mailed in the form of a postcard check.
 

Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

2.  Where can I cash my check?

Answer:

The postcard check format is a valid check type and should be able to be cashed at any bank or check cashing establishment. If you are not a current account holder at a particular bank, that bank may not allow you to cash a check that is not drawn on that bank.  If you are experiencing issues cashing your check, you may take the check to the bank that issued the check which is US Bank, N.A. 

3.  How can I get a misplaced/lost check replaced?

Answer:

If you have lost or misplaced your settlement check, you may contact the Settlement Administrator by writing to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.The Settlement Administrator will review your record, verify that the original check has not been cashed, stop payment on the original check, and then reissue the check to you. Replacement checks will be issued within 4-6 weeks after the Administrator receives your request.


Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

4.  How can I get a damaged check replaced?

Answer:

If your check was damaged during mailing, when you opened it, or while trying to deposit the check via an ATM, you may contact the Settlement Administrator by writing to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441. The Settlement Administrator will review your record, verify that the original check has not been cashed, stop payment on the original check, and then reissue the check to you. Replacement checks will be issued within 4-6 weeks after the Administrator receives your request.


Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

5.  How was my award calculated?

Answer:

Award calculations were done separately for each individual Settlement Class Member using that class member’s own Account and Overdraft Fee history and applying the formula set forth in the Court-approved Settlement Agreement. 
       

Not all Overdraft Fees you may have paid are eligible for compensation under the terms of the Settlement; in general, only those Overdraft Fees that would not have been assessed but for the posting order used to process transactions are eligible for compensation under the Settlement.   And of the Overdraft Fees that are eligible, only a portion or percentage of those fees is payable under the Settlement. The formula to determine which fees are eligible and how the percentage was calculated is located in the Settlement Agreement under Section XI.  A complete copy of the Settlement Agreement, including Section XI, is posted under the Court Documents tab of this Settlement Website.

6.  I have not received a Settlement credit or check yet.  What is the status of my payment?

Answer:

The distribution of the Settlement payments by account credit for most current customers or by mailed check for former customers and some current customers were complete on or before May 17, 2013.  
       

If you are a Settlement Class Member and if you have not received your award by account credit or by mailed check by June 15, 2013, you may request that your award status be researched by writing to the Settlement Administrator at Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.
 

7.  Can Settlement Class Members request a check instead of an account credit?

Answer:

No. The Settlement Agreement specifies what categories of Settlement Class Members will receive an account credit or a mailed check. In general, Settlement Class Members who no longer have an Account will receive a mailed check, and Settlement Class Members who currently have an Account will receive an account credit.

8.  How will I know if I receive an account credit?

Answer:

Account credits were  applied on or before May 8, 2013. An account credit was made to the Accounts of those Settlement Class Members who are entitled to a payment from the Settlement and who currently have an open and active Account. An account credit from the Settlement will be indicated on your account statement as "Overdraft Fee Legal Settlement Credit 1-877-552-1296." The credit should appear on the Account statement for the May 8, 2013 statement cycle.

9.  How will I receive payment from the Settlement if I have had multiple accounts with Chase  and some of the accounts are now closed but some accounts are still open and active? What if I have multiple closed accounts or multiple open accounts?

Answer:

Accounts were reviewed individually to determine whether, in light of the overdraft activity in the Account during the Class Period and application of the allocation formula set forth in the Court-approved Settlement Agreement, the holder of the Account qualified for a payment from the Settlement. Settlement Class Members will receive an account credit in each currently open and active Account that qualified for a payment from the Settlement. Settlement Class Members will receive one check mailed from the Settlement Administrator for each closed Account that qualified for a payment from the Settlement.

10.  When can I expect to receive my payment?

Answer:

The parties presently anticipate that distribution of the Settlement “payments” by account credit for current customers or by mailed check for former customers will be completed by May 17, 2013.

11.  What is the timeframe to request a reissued check?

Answer:

You can contact the Settlement Administrator for a check reissue up until the check void date, which is 180 days from the issue date on the original check, by writing to the Settlement Administrator at Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441. Any reissued checks must be cashed within 180 days from the date of reissuance and will be void if not cashed by that date.


Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

12.  When will my check be reissued?

Answer:

Checks will be reissued within 4-6 weeks after the Administrator receives your written request.


Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

13.  My name changed, because I got married/divorced. Can I still use the check?

Answer:

Yes. Please go to your financial institution in which you are a current account holder first as they may cash the check if documentation regarding the status of your name change is presented.        

If your bank will not cash the check, please void it and return it to the Settlement Administrator, along with a letter of instruction and proof of your name change (e.g., a copy of your marriage certificate). Please send the voided check, written reissue request and any supporting documentation to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

14.  I recently moved and believe the payment was mailed to my old address. Can you update my address and re-mail my check?

Answer:

Yes. Please send a letter requesting a reissuance of your check which includes your former and current mailing addresses to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.


Please note that the last date to request a reissuance of your check for any reason is November 8, 2013. Any reissue requests received after November 8, 2013 will not be honored.

15.  The person listed on the check is deceased. What do I do?

Answer:

Please go to your financial institution in which you are a current account holder  first as they may cash the check if documentation regarding the status of the account holder and your status as the beneficiary/executor is presented.
       

If your bank will not cash the check, please void it and return it to the Settlement Administrator, along with a letter of instruction and proof of beneficiary/executor. This would include a copy of the death certificate. If you are listed as the surviving spouse on the Death Certificate, this is all the evidence the Settlement Administrator will need to reissue the check to you.
       

If you are NOT listed on the death certificate, we need a copy of court documents that list you as the estate executor or equivalent.
       

Please send the voided check, written reissue request and any supporting documentation to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

16.  The claimant is now under guardianship/has given me power of attorney.  What do I do?

Answer:

Please go to your financial institution in which you are a current account holder first as they may cash the check if documentation regarding the status of the claimant and your status as the guardian/power of attorney is presented.
       

If your bank will not cash the check, please void it and return it to the Settlement Administrator, along with a letter of instruction and proof of guardianship/power of attorney. 
       

Please send the voided check, written reissue request and any supporting documentation to Chase Overdraft Settlement, P.O. Box 8041, Faribault, MN 55021-9441.

Disclaimer

Please do not contact either Chase or the Court with questions about this Settlement. Any and all callers will be directed to this website. If you have questions, please refer to the FAQs and the other information posted here or contact the Settlement Administrator by emailing info@chaseoverdraftsettlement.com, calling 1-877-552-1296, or writing to Chase Overdraft Settlement, P.O. Box  8041 Faribault, MN 55021-9441.

This site is not operated by Chase. This class action Settlement is supervised by the Court and is administered by an administration firm that handles all aspects of claims processing. Chase is not authorized to respond to questions from members of the Settlement Class regarding the Settlement.

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